Help if needed

Don't suffer in silence

As we know, Hastings and Rother, which includes Rye, has moved into tier 4 restrictions and Christmas is rapidly approaching. Rye News thought it would be helpful to our readers to provide some information on access to services, particularly over Christmas, that might be needed in an emergency. Obviously, in a life threatening emergency, you call 999

Rye Mutual Aid
Starting with Rye Mutual Aid, the Facebook page gives a list of volunteers who can help and support you as well as the tier 4 restrictions and other reliable information about the coronavirus.

Rye Food Bank
The food bank will not be open on Wednesday, December 30. If you need help on Wednesday, December 30, please phone 07526 349847 between 1pm and 3pm. It will open again on January 6, 2021.

If you need help from the food bank in the longer term, contact Rother District Citizens Advice Bureau on 01424 215055, email: Or the Hastings Advice and Representation Centre (HARC) 0n 0333 344 0681 email:

Rother Community Hubs
If you have no friends or family to call on for support, Rother Community Hub is open on reduced hours between December 23 and January 4 and will help people more specifically affected by the pandemic who have no one else to turn to. The staff can signpost you to a volunteer to help with shopping and food, put you in touch with local groups, or refer you to a befriending service. Telephone Rother customer services on 01424 787000 (option 4) or go through to Health and Social Care Connect, the best idea over the Christmas bank holidays.

Health and Social Care Connect
If everything else is closed over Christmas, or you can’t get in touch with anyone, Health and Social Care Connect is there for you. This is the telephone contact centre for adult community health and social care services in East Sussex.

Open 8am to 8pm 7 days a week, including Christmas, on 0345 60 80 191 or email , text 07797 878 111.
HSCC is the point of contact for adults and carers who have health, care and support needs for all those over 18 years of age living in East Sussex

NHS 111
If you need advice about your health you can contact NHS 111 on the phone at 111 or use the NHS 111 online service,, which is available 24 hours a day, 365 days a year, calls are free from landlines and mobile phones.

Whatever you’re going through, a Samaritan will face it with you. They’re here 24 hours a day, 365 days a year.
Telephone: 116 123 for free

Domestic Abuse
If you are experiencing domestic abuse or if you know someone who may be, then it is important to talk to someone. Domestic abuse does not always involve violence, coercive and controlling behaviour and financial abuse are as important forms of domestic abuse. In an emergency, dial 999.

You can call freephone 0808 2000 247 or view the national support website.

Sussex Mental Healthline
For telephone support and information 0800 0309 500

The Sussex Mental Healthline is a 24/7 telephone service offering listening support, advice, information and signposting to anyone experiencing difficulties with their mental health.

The service is available to anyone concerned about their own mental health or that of a relative or friend and this includes carers and healthcare professionals. You do not need an appointment.

The Sussex Mental Healthline offers support to those who may be in crisis, distressed and in urgent need of help with their mental health.

Bereavement Support was founded in 2016 by Yvonne Richmond Tulloch to ensure that every bereaved person in the UK can find the support that they need.

Image Credits: Pixabay / Holger Langmaier


  1. Thank you for a comprehensive list and providing a ‘first port of call’ for those who are in need during the festive time and generally too.


Please enter your comment!
Please enter your name here